Chapter 3 Quiz - OPEN BOOK

Good cross-cultural communication skills can help you communicate to foreign customers how your company can meet their needs.

• true

• false

Not all the people who belong to a particular regional culture within the United States embrace that culture enthusiastically.

• true

• false

James thinks many of Salma’s cultural practices are interesting or fun, but he also thinks they are weird because they are different from his own culture’s normal practices. James is being ethnocentric.

• true

• false

Nonverbal communication movements, such as eye contact, are the same in every culture.

• true

• false

The way that Calista and the other people from her native city collectively understand and interpret the world is referred to as their

• etiquette.

• culture.

• ethics.

• stereotype.

• language.

What is the impact of globalization on small to medium-sized U.S. businesses?

• Globalization has had no effect on small businesses.

• Globalization has significantly influenced small to medium-sized businesses.

• Globalization has only impacted large businesses.

• Globalization has had a negligible impact on medium-sized businesses.

Which of the following statements about factors that affect culture is true?

• The climate of a country can impact the habits and values of that country's culture.

• A country with changing borders tends to be more insular than a country with fixed borders, such as those created by mountains or oceans.

• Religion no longer has much bearing on any country's culture.

• Businesspeople from different cultures rarely share the same goals.

Kendra is an American whose company has sent her to Stockholm to help set up the company’s new Swedish offices. While she is there, Kendra spends a lot of time exploring the city, and although she finds that people are very friendly when she enters a shop or restaurant, she thinks it’s weird and rude that people do not respond to her smiles or make eye contact with her when she passes them on the street. In her mind, acknowledging someone else’s presence, as people do in her part of the United States, is only polite and the 'right' way of behaving in public. What tendency is Kendra exhibiting?

• assimilation

• individualism

• ethnocentrism

• collectivism

• culturalism

Which of the following statements about body movements is true?

• The meanings of body movements are generally the same around the world.

• Body movements differ by culture, and the differences can affect communication.

• A movement that is respectful in one culture will almost certainly be respectful in another culture.

• Even though the meanings of body movements vary by culture, eye contact is the same around the world.

During a business meeting, Carl notices that May, a delegate from another nation, greets with a light handshake and minimal eye contact. From which country is May likely to be?

• Canada

• China

• Germany

• Mexico