Customer Complaints and Business Practices

What percentage of dissatisfied customers typically complain?

• 4%

• 10%

• 25%

• 50%

What is a potential benefit of handling complaints properly?

• Increased advertising costs

• Previously unhappy customers may praise your business

• Decreased customer interaction

• More frequent complaints

What is the consequence of not receiving many complaints according to the text?

• Customers are satisfied

• Customers may not return

• Business is thriving

• Products are perfect

What is the purpose of welcoming customer complaints?

• To improve customer satisfaction

• To increase product prices

• To reduce staff workload

• To limit customer interaction

What is a synonym for "take action in order to solve a problem"?

• Ignore

• Procrastinate

• Address

• Delay

What is a plural noun for "useful qualities or advantages"?

• Drawbacks

• Benefits

• Liabilities

• Deficits

What adjective means "not satisfied"?

• Content

• Pleased

• Discontent

• Happy

What adverb means "to your advantage"?

• Detrimentally

• Favorably

• Negatively

• Unfavorably

What phrase means "make an official complaint"?

• File a grievance

• Offer praise

• Give a compliment

• Express gratitude

What is a possible reason for "damaged goods"?

• A lost invoice

• Bad handling

• An accounting error

• A delay at the border