Sales and Customer Relationship Quiz

What is the term for obtaining an agreement to buy?

• Buying signals

• Closing the sale

• Suggestion selling

• Prospecting

What do buying signals indicate?

• Readiness to sell

• Readiness to buy

• Readiness to negotiate

• Readiness to leave

What is customer relationship management?

• A method to close sales quickly

• Systems to help businesses find and keep customers satisfied

• A way to sell additional products

• A technique for setting sales quotas

What is the purpose of suggestion selling?

• To sell additional goods or services

• To close the sale

• To find new customers

• To document sales visits

What are physical features in a product?

• Intangible attributes

• Tangible attributes

• Emotional benefits

• Rational motives

What are extended product features?

• Tangible attributes

• Intangible attributes

• Emotional motives

• Rational motives

What are customer benefits?

• A reason to remain loyal

• Advantage or personal satisfaction from a product

• A method to find new customers

• A type of sales report

What are selling points?

• The function of a product feature and its benefit

• A method to close sales

• A way to find new customers

• A type of sales quota

What are buying motives?

• A reason a customer buys a product

• A method to close sales

• A type of sales report

• A way to find new customers

What is prospecting?

• Closing the sale

• Looking for new customers

• Selling additional products

• Documenting sales visits