What is the first step of the data analytics process?

Using statistical tools to analyze data

Which of the following is the best definition of a bit?

A single 1 or 0 in digital signal

A measure of computer graphics and sound

A physical signal that becomes a digital signal

Jonathan has a computer with an older PC bus interface and is getting a fiber optic connection for his home office. Which of the following BEST describes the processing speed environment?

The older PC bus runs at a MHz processing speed, while the fiber optic network equipment runs at a GHz processing speed.

The older PC bus runs at a KHz processing speed, while the fiber optic network equipment runs at a MHz processing speed.

Both the older PC bus and the fiber optic equipment run at a MHz processing speed.

Both the older PC bus and the fiber optic equipment run at a KHz processing speed.

A customer has brought a computer in to be repaired. He said he thinks that the sound card has stopped working because no audio is produced when music, video, or DVDs are played. Which troubleshooting step should you take first? (Select two.)

Verify that speakers are plugged into the correct jack and are powered on.

Verify that the volume isn't muted.

Replace the sound card with a known-good spare.

Verify that no IRQ or I/O port address conflicts exist between the card and other devices in the system.

Download and install the latest sound card drivers.

Which of the following troubleshooting steps should you take first? (Select two.)

Make sure the surge protector is turned on.

Make sure the power cord is plugged into the wall.

Open the computer and replace the power supply.

Use a multimeter to test the power supply.

Make sure the keyboard and mouse are plugged in.

The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step?

Duplicate the problem, if possible

Establish a theory of probable cause

You're troubleshooting a computer running Windows 10. The operating system has halted and a blue screen has been displayed on the monitor with an error message. Which of the following is the MOST likely first step that should be taken in troubleshooting the issue?

Search for the error in Microsoft's knowledgebase.

Remove all memory modules and replace them one at a time until the error reappears.

Check the voltage levels on the DC side of the power supply.

Uninstall the last application or system update that was installed.

What should your plan of action include?

Identifying possible causes of the problem

Detailing steps and the resources needed to implement the solution

Addressing multiple problems individually

Dan is using Search on his web browser to find Clearwater Beach, which could be in Alabama or Florida. Which of the following search phrases would help Dan find the beach location MOST effectively?

"Clearwater Beach" Alabama OR Florida

"Clearwater Beach Alabama +Florida"

Clear* Beach Alabama OR Florida

"Clearwater Beach" Alabama +Florida

Greg is a network administrator for a medical supply company and has identified a problem with an access control list (ACL) failing to filter out data packets that have been restricted. What is the next step Greg should take to troubleshoot the ACL problem?

Research knowledge bases and the internet for information related to the problem.

Back up the ACL and related systems.

Identify a theory of probable cause.

Anna, a technician, is helping a customer troubleshoot an issue where a server will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology?

Establish a theory of probable cause

Establish a plan of action to solve the problem

Test the theory to determine the cause

A network administrator is following the troubleshooting process to try and resolve a third-party application problem. After researching the issue and backing up the system, what is the next step in the troubleshooting process for the administrator?

Establish a theory of probably cause.

Document the solution and process.

A system administrator is troubleshooting a company financial application that has several problems, including locking up on Windows 10 laptops, failing to save automatically, and allowing access to unauthorized users. Which of the following is the BEST approach to solving these problems?

Approach each problem separately.

Create an action plan for each problem.

Try to find the relationship between the problems.

Back up the system hosting the financial application.

Which of the following is the first thing you should do in the troubleshooting process when trying to identify possible causes of a problem?

b. Check for obvious or common issues.

a. Divide and conquer to find a possible cause.

c. Test your theories to verify the cause of the problem.

d. Check with others to see if they can duplicate the problem.

While troubleshooting a problem with a computer, a technician has tested and confirmed a theory on how to fix the problem. Which of the following is the NEXT step the technician should perform?

Establish a plan of action to solve the problem and identify potential effects

Document findings/lessons learned, actions, and outcomes

Implement the solution or escalate as necessary

Verify full system functionality and, if applicable, implement preventive measures

A system administrator has been troubleshooting a problem with a database server not providing the information necessary to generate reports from a customer application. The administrator has tried testing several theories, but nothing seems to resolve the issue. Which of the following describes the MOST effective action the administrator should take next to try to resolve the problem?

Escalate the problem to the database engineer.

Research the company knowledge base and the internet.

Consult with other system administrators in the company.

Keep a record of the testing attempts to include in the action plan.

A system administrator has completed the entire troubleshooting process. Some employees at the office were plugging their Ethernet cable into the wrong port and not getting access to network resources. Although the administrator tested the solution, a couple weeks later other employees begin help tickets for the same issue. Which of the following BEST describe what the administrator might have missed doing during the troubleshooting process?

Ensuring that the solution did not cause any new problems.

Documenting the solution and process.

Marcus was assigned to troubleshoot a problem with a customer not being able to access a cloud application. Which of the following is the LAST step in the troubleshooting methodology that should be completed?

Document findings/lessons learned, actions, and outcomes

Establish a plan of action to solve the problem and identify potential effects

Verify full system functionality and, if applicable, implement preventive measures

Implement the solution or escalate as necessary

An employee submitted a support ticket stating that her computer will not turn on. Which of the following troubleshooting steps should you take first? (Select two.)

Make sure the surge protector is turned on.

Make sure the power cord is plugged into the wall.

Make sure the keyboard and mouse are plugged in.

Use a multimeter to test the power supply.

Open the computer and replace the power supply

As part of the troubleshooting process, you need to establish a plan of action to remove the root cause of the problem without destabilizing other parts of the system.

Detailing steps and the resource needed to implement the solution

Addressing a multiple problems individually

Identifying possible cause of the problem.

When you are identifying possible causes of a problem, which of the following are troubleshooting methods you should try? (Select two.)

Check for simple, obvious, and common problems.

Consider using multiple approaches.

Test any theories you might have.

Research knowledge bases and the internet.

Concepts and Terminology Review Part 1

Authored by LaCheryl Love

Other

12th Grade

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51 questions

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MULTIPLE CHOICE QUESTION

30 sec • 2 pts

The vast amount of data collected from Internet searches, social media posts, customer transactions, military surveillance, medical tests, weather sensors, and other data sources are collectively referred to as _________________.

Omni Data

Business Data

Big Data

Metadata

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Which of the following describes using data analytics to inform business operations?

Raw data analysis

Data-driven business decisions

Research analysis

Market analysis

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Which of the following describes using data analytics to inform business operations?

Raw data analysis

Data-driven business decisions

Research analysis

Market analysis

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Which of the following describes the process of turning data points into useful information?

Market analysis

Data analytics

Raw data collection

Data-driven business decisions

MULTIPLE SELECT QUESTION

30 sec • 2 pts

When working with applications to generate graphical reports, which of the following chart types would you use for data that has distinct categories and independent measurements?

Pie chart

Excel table

Bar graph

Line graph

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

When working with applications to generate graphical reports, which of the following chart types would you use for data that has distinct categories and independent measurements?

Pie chart

Excel table

Bar graph

Line graph

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

When working with an application to generate graphical reports, which of the following chart types would work BEST for data that changes over time at intervals?

Line graph

Excel table

Bar chart

Pie chart

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Concepts and Terminology Review Part 1

The vast amount of data collected from Internet searches, social media posts, customer transactions, military surveillance, medical tests, weather sensors, and other data sources are collectively referred to as _________________.

Which of the following describes using data analytics to inform business operations?

Which of the following describes using data analytics to inform business operations?

Which of the following describes the process of turning data points into useful information?

When working with applications to generate graphical reports, which of the following chart types would you use for data that has distinct categories and independent measurements?

When working with applications to generate graphical reports, which of the following chart types would you use for data that has distinct categories and independent measurements?

When working with an application to generate graphical reports, which of the following chart types would work BEST for data that changes over time at intervals?

Which of the following Microsoft Access database features provides the BEST way to organize and summarize data for analysis?

What is the first step of the data analytics process?

Sharon works for a data analytics consulting firm. She is currently helping an international trading company promote a new line of organic beauty supplies to customers. Which of the following is the first step Sharon needs to perform in the analysis process?

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