Technology in Hospitality Quiz week 3

What is the primary role of a Property Management System (PMS) in the hospitality industry?

• Manage restaurant reservations

• Streamline front-office operations like check-in/check-out

• Handle marketing campaigns

• Monitor employee performance

Which technology is commonly used in restaurants to manage orders and payments?

• CRM (Customer Relationship Management)

• EPOS (Electronic Point of Sale)

• PMS (Property Management System)

• RFID (Radio Frequency Identification)

How has technology improved guest experiences in hotels?

• By replacing human staff with robots

• Through mobile check-in/check-out and keyless entry

• By eliminating the need for reservations

• By reducing room rates

What is the main benefit of using ICT (Information and Communication Technology) in the hospitality industry?

• Reducing the need for staff training

• Enhancing communication and operational efficiency

• Eliminating the need for customer feedback

• Increasing physical paperwork

Which technology allows hotels to personalize guest experiences?

• EPOS systems

• Manual guest logs

• RFID tags

• CRM systems

What is a key feature of modern EPOS systems in restaurants?

• Integration with inventory management

• Replacing chefs with automated cooking machines

• Eliminating the need for waitstaff

• Reducing menu options

How does technology impact event management in the hospitality industry?

• By eliminating the need for event planners

• Through online booking systems and virtual event platforms

• By reducing the number of attendees

• By increasing manual paperwork

What is the role of chatbots in the hospitality industry?

• Replacing all human staff

• Providing 24/7 customer support and answering queries

• Managing kitchen operations

• Handling financial audits

Which technology helps hotels manage energy consumption efficiently?

• EPOS systems

• Smart room sensors and IoT devices

• CRM systems

• Manual thermostats

How has technology improved inventory management in restaurants?

• By eliminating the need for inventory tracking

• Through real-time tracking and automated reordering systems

• By reducing menu variety

• By increasing food waste