Менеджмент 109-120

Which technique focuses on eliminating waste and optimizing workflows in tourism operations?

• Technology integration

• Process mapping

• Lean management

• Customer feedback integration

What does yield management focus on in tourism operations?

• Eliminating service differentiation

• Reducing customer engagement efforts

• Limiting the expansion of tourism businesses

• Adjusting pricing and availability to maximize revenue

• Minimizing supply chain collaborations

What is the definition of operations management in tourism?

• Managing only customer service aspects of tourism businesses

• Eliminating all inefficiencies without considering service quality

• Planning, organizing, and controlling resources and processes to deliver tourism services

• Focusing on promotional activities to attract customers

• Developing financial strategies for tourism businesses

Which of the following is NOT a key function of operations management?

• Customer engagement strategies

• Capacity planning

• Supply chain management

• Service design

• Quality control

Why is capacity planning important in tourism operations management?

• It eliminates the need for marketing in tourism businesses

• It solely focuses on cutting operational costs

• It prioritizes promotional campaigns over service quality

• It ensures adequate resources to meet demand during peak and off-peak seasons

• It limits the availability of tourism services

Which of the following best describes supply chain management in tourism?

• Planning, coordinating, and managing all sourcing, production, and delivery activities

• Eliminating competition among tourism service providers

• Focusing exclusively on promotional activities

• Restricting customer access to tourism products

• Minimizing investments in customer service

Which key function of operations management ensures service quality?

• Capacity planning

• Marketing strategies

• Quality control

• Supply chain management

• Financial planning

What is an example of reservation systems management in tourism?

• Creating social media advertisements

• Optimizing hotel or flight booking platforms

• Providing in-flight entertainment options

• Conducting customer surveys

• Expanding tourism-related government policies

Which operational process involves structuring tourism products to meet customer needs?

• Customer feedback integration

• Quality control

• Crisis response

• Service design

• Reservation systems management

Which process ensures efficient allocation of staff, equipment, and facilities?

• Resource allocation

• Tour and activity planning

• Supply chain diversification

• Crisis response

• Public relations