
107 dealing with payments and bookings

Quiz
•
Fun
•
1st Grade
•
Hard

Pauline Tobin
Used 1+ times
FREE Resource
8 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
State two purposes of a billing system.
To generate invoices and track payments
To manage customer relationships and provide support
To analyze market trends and forecast sales
To design marketing strategies and campaigns
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
State three methods for taking customer bookings.
Online booking, phone booking, in-person booking
Email booking, social media booking, fax booking
face to face
through a friend
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
State special requirements a customer may mention when making a booking.
Dietary preferences, room location, and accessibility needs
who they are served by
baby chair
position in restaurant
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following pieces of information should be on the customer's bill?
Customer's name and address
Date of purchase
List of purchased items
Total amount due
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
List three different ways of paying a bill other than cash.
Credit card, Debit card, Online banking
Cash, Check, Money order
Barter, Trade, Exchange
Gift card, Voucher, Coupon
6.
MATCH QUESTION
30 sec • 1 pt
Number the following actions in the correct order from 1-4 when processing a cash payment:
4
count any change back to customer
2
check that the cash covers the amount on the bill and notes are genuine
1
enter cash tendered
3
confirm the cash received with the customer
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
State three problems that could occur on a customer’s bill.
Incorrect charges, missing discounts, wrong billing period
Late payment fees, service outage, incorrect address
Overbilling, underbilling, duplicate charges
Service not rendered, incorrect tax calculation, wrong customer name
8.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What should be done if a customer’s credit card is refused?
Contact the bank
Try another payment method
Cancel the transaction
discreetly inform customer there is a problem with there card
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