107 dealing with payments and bookings

107 dealing with payments and bookings

1st Grade

8 Qs

quiz-placeholder

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107 dealing with payments and bookings

107 dealing with payments and bookings

Assessment

Quiz

Fun

1st Grade

Hard

Created by

Pauline Tobin

Used 1+ times

FREE Resource

8 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

State two purposes of a billing system.

To generate invoices and track payments

To manage customer relationships and provide support

To analyze market trends and forecast sales

To design marketing strategies and campaigns

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

State three methods for taking customer bookings.

Online booking, phone booking, in-person booking

Email booking, social media booking, fax booking

face to face

through a friend

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

State special requirements a customer may mention when making a booking.

Dietary preferences, room location, and accessibility needs

who they are served by

baby chair

position in restaurant

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following pieces of information should be on the customer's bill?

Customer's name and address

Date of purchase

List of purchased items

Total amount due

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

List three different ways of paying a bill other than cash.

Credit card, Debit card, Online banking

Cash, Check, Money order

Barter, Trade, Exchange

Gift card, Voucher, Coupon

6.

MATCH QUESTION

30 sec • 1 pt

Number the following actions in the correct order from 1-4 when processing a cash payment:

4

count any change back to customer

2

check that the cash covers the amount on the bill and notes are genuine

1

enter cash tendered

3

confirm the cash received with the customer

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

State three problems that could occur on a customer’s bill.

Incorrect charges, missing discounts, wrong billing period

Late payment fees, service outage, incorrect address

Overbilling, underbilling, duplicate charges

Service not rendered, incorrect tax calculation, wrong customer name

8.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What should be done if a customer’s credit card is refused?

Contact the bank

Try another payment method

Cancel the transaction

discreetly inform customer there is a problem with there card