OB Quiz- Chapter 4

Affect describes​ _______________.

• a broad range of feelings and includes both emotions and moods

• behavior

• emotional dissonance

• emotional intelligence

A feeling caused by a specific event is called​ a(n) ________.

• mood

• reaction

• emotion

• action

The fact that most people believe that weather impacts​ mood, despite evidence that suggests weather and mood are not​ connected, is an example of​ ________________.

• illusory correlation

• single event analysis

• vision analysis

• summation of discovery

Emotional labor represents an​ employee's _________________.

• response to social pressure

• cognitive dissonance

• attitude

• expression of organizationally desired emotions

Which of the following best describes the difference between felt emotions and displayed​ emotions?

• Felt emotions are the emotions an employee detects from​ coworkers; displayed emotions are the​ employee's real emotions.

• Felt emotions are the​ employee's projected​ emotions; displayed emotions are the​ employee's real emotions.

• Felt emotions are the​ employee's real​ emotions; displayed emotions are the emotions an organization requires an employee to show.

• Felt emotions are the emotions that an organization requires an employee to​ show; displayed emotions are the​ employee's real emotions.

Jeff was recently hired as a flight attendant. He is expected to use both mind and body to be cheerful on the job.​ Jeff's flight attendant job requires​ ________.

• emotion suppression

• emotional labor

• emotional intelligence

• emotion regulation

Employees are emotionally affected by incidents that occur at work. What theory supports the influence of emotions on job performance and​ satisfaction?

• Affective disorder theory

• Emotional intelligence theory

• Transformational leadership theory

• Affective events theory

Several studies have indicated that​ _____________ plays an important role in job performance.

• emotional intelligence

• rational processes

• cognitive dissonance

• quantitative evaluation

Researchers have indicated that people in a good mood are more creative than people in a bad mood because​ ____________.

• people in a good mood get others to help them

• people in a positive mood are more engaged in critical thinking

• people who worry less perform better

• people in a good mood produce more ideas

Peggy and Sean are in terrible moods when they arrive at the office. Which of the following best explains why their coworkers will probably be in bad moods by the end of the​ day?

• Emotional repression

• Emotional contagion

• Emotional transfer

• Emotional dissonance