Performance management is the process through which managers ensure that employees’ activities and outputs contribute to the organization’s goals.

• TRUE

• FALSE

For a high-performing employee, the manager should open up a ________________________ about the employee's ambitions and the organization's developmental opportunities, so the employee sees an inviting career path.

• BANK ACCOUNT

• CONVERSATION

• BOTH

The principles of ____________________ provide methods for performance measurement and management.

• TOTAL QUALITY MANAGMENT

• PERFORMANCE MANAGEMENT

• MEASURING PERFORMANCE

CRITERIA USED FOR MEASURING THE EFFECTIVENESS OF A PERFORMANCE MANAGEMENT SYSTEM

• VALIDITY

• ACCEPTABILITY

• BOTH

MAJOR METHOD FOR MEASURING PERFORMANCE

• MAKING COMPARISONS

• RATING INDIVIDUALS

• BOTH

Some methods rank each employee to compare employees' performance.

• TRUE

• FALSE

Even among employees meeting standards, managers should identify areas for future growth.

• TRUE

• FALSE

Employees who are falling short in some areas will require an effort to uncover the source of _________________________.

• GOOD PERFORMANCE

• POOR PERFORMANCE

Receiving ongoing performance feedback is recognized as an accepted part of the company's culture.

• TRUE

• FALSE

An effective performance management process contributes to the company’s overall competitive advantage and must be given visible support by the ______________

• CEO

• SENIOR MANAGERS

• BOTH