Workplace Emotions Attitudes and Stress

Cognitive processes typically occur before emotional processes are initiated.

• True

• False

Jobs in which employees must frequently display emotions that oppose their genuine emotion require more emotional labour.

• True

• False

Surface acting may result in stress and job burnout.

• True

• False

The relationship between job satisfaction and job performance would likely be stronger if more organisations provided valued rewards for good performance.

• True

• False

Eustress refers to the short-term causes of stress, whereas distress refers to long-term causes.

• True

• False

Work practices such as flexible and restricted work hours increase work-related stress.

• True

• False

Vacations and holidays allow employees to withdraw from various organisational stressors and reenergize for future challenges.

• True

• False

Telecommuting is a way of helping employees withdraw from the stressor.

• True

• False