HRD CHAPTER 3

A process to encourage employees to enable them to achieve and sustain performance. This is refers to ___________.

• Manager

• Top Management

• Coach

• Leader

What are two coaching activities?

• coaching analysis and coaching discussion

• coaching analysis and coaching professional

• coaching discussion and coaching professional

• coaching management and coaching professional

Below are the role model of HR Professional in coaching EXCEPT _________.

• Providing training in the coaching process

• Coaching most often occurs within the context of an ongoing relationship between employee and supervisor

• Ensuring that the coaches have the interpersonal skills needed to be effective

• Encouraging coaching through use of organizational development (OD) techniques

Below are the elements in performance management EXCEPT _________.

• employee goal setting

• feedback

• individual development

• punishment

What is the purpose of providing feedback in performance coaching?

• Criticizing employees for their shortcomings

• Reinforcing negative behavior patterns

• Acknowledging and reinforcing positive behavior

• Avoiding difficult conversations

How does goal setting contribute to performance coaching?

• It provides a benchmark for disciplinary actions.

• It encourages competition among team members.

• It establishes clear objectives for performance improvement.

• It avoids performance evaluation discussions.

Which of the following is a common challenge faced by performance coaches?

• Insufficient performance data

• Lack of organizational support

• Avoiding constructive feedback

• Overemphasizing personal development

Which coaching technique involves restating or summarizing what the coachee has said to ensure understanding?

• Reflecting

• Directing

• Listening

• Advising

How can active listening contribute to effective performance coaching?

• By dominating the conversation

• By multitasking while listening

• By demonstrating genuine interest and understanding

• By interrupting and interjecting personal opinions

Which of the following is an example of a performance coaching skill?

• Assigning blame for failures

• Setting unrealistic goals

• Demonstrating empathy and understanding

• Ignoring individual differences