BM: Summative #4 - Vocabulary

Middle Management

• Employees who interact directly with customers or carry out essential tasks.

• The role of managers who connect top-level executives with frontline employees.

• A system where employees are ranked based on authority levels.

• The ability to understand and manage emotions in oneself and others.

Time Blocking

• A structured approach to scheduling tasks by assigning specific time slots for each.

• A method of delegating responsibilities to others.

• A system for organizing employees into levels of authority.

• The ability to adjust to changes in work priorities.

Delegation

• The process of making long-term, high-level decisions.

• Assigning responsibilities to others to improve efficiency.

• The efficiency with which tasks are completed.

• A breakdown in the flow of communication between different levels of an organization.

Emotional Intelligence

• A) A structured method for scheduling tasks.

• B) A type of leadership where emotions are ignored.

• C) The ability to recognize, understand, and manage emotions in oneself and others.

• D) The process of assigning tasks in the workplace.

Productivity

• The process of allocating time for specific tasks.

• The ability to adapt to new situations in the workplace.

• The efficiency with which tasks and goals are completed.

• A system of ranking employees based on authority.

Hierarchy

• A) A structured approach to scheduling tasks by assigning specific time slots for each.

• B) A system where employees are ranked based on authority levels.

7. Frontline Employees

• A) Employees who interact directly with customers or carry out essential tasks.

• B) Employees who handle high-level decision-making and strategic planning.

• C) Employees responsible for maintaining communication between management and workers.

• D) Employees who manage the delegation of tasks within the company.

Strategic Decision-Making

• The process of choosing the best course of action for short-term goals.

• The process of making long-term, high-level decisions to guide a company’s success.

• The method of improving the efficiency of frontline employees.

• The approach used for dividing tasks among different levels of management.

9. Communication Gap

• A) A failure in the exchange of information between different levels of an organization.

• B) A method for organizing employees into specific time blocks.

• C) A breakdown in leadership ability.

• D) A system for ranking employees based on their task completion.

Flexibility

• The ability to adapt to changes in schedules, priorities, or work environments.

• The ability to manage time without interruptions.

• The ability to make strategic decisions for the company.

• The process of assigning specific tasks to different team members.