Total Quality Management (TQM) Principles in the Tourism Industr

Business decisions should be based on data and research rather than making assumptions. This ensures accuracy and better planning. Example: A resort analyzes guest reviews to improve its breakfast menu.

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An integrated system ensures all parts of an organization work together under a quality management framework, following specific criteria for consistency and efficiency.

ISO 9000

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Clear and open communication within a company improves teamwork and service quality. Proper communication prevents misunderstandings.

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mean the company should prioritize the customer needs and provide high-quality products/services to ensure and meet customer expectations. Example: A hotel provides complimentary drinks and personalized welcome notes for guests.

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This means that business processes should be clearly defined and regularly monitored to ensure quality and efficiency. For example, a restaurant follows a standard cooking process and checks each step to make sure every dish meets the same high standards.

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means Employees at all levels or any position should participate in improving the product/services. When staff members feel valued and recognized they tend to perform better and contribute new ideas. Example: A restaurant allows waiters to suggest menu improvements based on customer feedback.

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involves carefully planning to achieve long-term goals by setting objectives, quality improvements, and regular evaluation. A restaurant creates a three-year plan to improve customer satisfaction by upgrading its menu, training staff, and regularly reviewing customer feedback to make necessary improvements.

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Business decisions should be based on data and research rather than making assumptions. This ensures accuracy and better planning. Example: A resort analyzes guest reviews to improve its breakfast menu.

(a)  

Companies should always find ways to enhance their products or services and adapt to customer needs and trends. Small changes over time can lead to big improvements. Example: A restaurant notices that many customers request plant-based options. In response, they gradually expand their menu to include more vegetarian and vegan dishes

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