Front Office

Front Office

University

10 Qs

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Front Office

Front Office

Assessment

Quiz

Hospitality and Catering

University

Practice Problem

Hard

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a primary responsibility of the front office department in a five-star hotel?

Handling guest check-ins and check-outs

Managing room reservations and assignments

Overseeing food preparation in the kitchen

Assisting guests with local area information

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best describes the two main categories of front office operations?

Administrative and Housekeeping

Back-of-House and Front-of-House

Reservations and Room Service

Concierge and Bell Desk

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the four guest cycles in the front office department of a hotel?

Booking, Arrival, Stay, Departure

Pre-Arrival, Arrival, Stay, Departure

Reservation, Check-In, Room Service, Check-Out

Inquiry, Payment, Stay, Feedback

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During the Stay Phase, which of the following is NOT a typical front office activity?

Resolving guest issues and requests

Updating guest folios with additional charges

Managing check-out and final billing

Coordinating with housekeeping for room needs

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which phase of the guest cycle primarily involves ensuring the guest feels welcomed and efficiently assigned to their room?

Pre-Arrival Phase

Arrival Phase

Stay Phase

Departure Phase

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is the front office department often referred to as the "face of the hotel"?

It handles all marketing and promotional activities.

It is the first and last point of contact for guests.

It oversees all back-of-house operations.

It is responsible for maintaining the hotel's financial accounts.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following tasks is part of back-of-house operations in the front office department?

Welcoming guests at the reception desk

Handling guest luggage

Updating reservation records in the property management system

Assisting with transportation arrangements

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