Front Office

Which of the following is NOT a primary responsibility of the front office department in a five-star hotel?

• Handling guest check-ins and check-outs

• Managing room reservations and assignments

• Overseeing food preparation in the kitchen

• Assisting guests with local area information

Which of the following best describes the two main categories of front office operations?

• Administrative and Housekeeping

• Back-of-House and Front-of-House

• Reservations and Room Service

• Concierge and Bell Desk

What are the four guest cycles in the front office department of a hotel?

• Booking, Arrival, Stay, Departure

• Pre-Arrival, Arrival, Stay, Departure

• Reservation, Check-In, Room Service, Check-Out

• Inquiry, Payment, Stay, Feedback

During the Stay Phase, which of the following is NOT a typical front office activity?

• Resolving guest issues and requests

• Updating guest folios with additional charges

• Managing check-out and final billing

• Coordinating with housekeeping for room needs

Which phase of the guest cycle primarily involves ensuring the guest feels welcomed and efficiently assigned to their room?

• Pre-Arrival Phase

• Arrival Phase

• Stay Phase

• Departure Phase

Why is the front office department often referred to as the "face of the hotel"?

• It handles all marketing and promotional activities.

• It is the first and last point of contact for guests.

• It oversees all back-of-house operations.

• It is responsible for maintaining the hotel's financial accounts.

Which of the following tasks is part of back-of-house operations in the front office department?

• Welcoming guests at the reception desk

• Handling guest luggage

• Updating reservation records in the property management system

• Assisting with transportation arrangements

Which task is an example of front-of-house operations in the front office?

• Preparing monthly financial reports

• Answering guest inquiries at the reception desk

• Scheduling staff for housekeeping shifts

• Managing inventory for guest amenities

Which of the following is a key responsibility of the Concierge in a five-star hotel's front office department?

• Managing room bookings and cancellations

• Assisting guests with local information and travel arrangements

• Supervising the housekeeping team

• Handling night audits and financial reconciliation

What is the primary role of the Night Auditor in the front office department?

• Welcoming late-arriving guests

• Performing daily financial reconciliations and reports

• Managing the reservation system during peak hours

• Supervising the housekeeping team during the night