NHA Administrative Assisting

A MA is helping a patient check out. Which of the following actions should the MA take?

• Ask the patient for a photo ID

• Have the patient fill out a registration form.

• Review the patient's medical record.

• Verify the patient's insurance policy.

Which of the following resources provides a standard language for services provided during a medical visit?

• Centers for Medicare and Medicaid Services

• International Classifications of diseases, Tenth Revision

• Centers of Disease Control and Prevention

• Current Procedural Terminology manual

A MA receives instructions from a primary care provider to refer a patient to a dermatologist. Which of the following actions should the MA take first?

• Complete a patient referral form.

• Give the patient a copy of the authorization code.

• Obtain prior authorization.

• Document the date of referral approval.

A MA is posting charges to a patient's account. The MA should obtain the necessary information from which of the following sources.

• Pegboard system

• Fee profile

• Fee Schedule

• Itemized statement

Which of the following terms describes the act of unlawfully increasing the reimbursement amount from a third-party payer?

• Downcoding

• E/M codes

• Add-on codes

• Upcoding

A MA is performing bookkeeping duties using the office's EHR software. for which of the following reasons should the MA enter an adjustment on a patient's account?

• Non-sufficient funds check

• Duplicate payment

• insurance refund

• insurance dis-allowance

A MA is performing claim submission for a medical office. Which of the following processes involved the electronic auditing and sorting of claims?

• Clearinghouse submission

• direct billing

• intelligent character recognition

• universal claim form

Which of the following methods of filing paper medical records involves placing newer reports on top of older reports?

• Alphanumeric

• Purging

• Shingling

• Numeric

Which of the following medical record content areas includes a patient's demographic data?

• Objective

• Assessment

• Subjective

• Plan

A provider notifies a MA that she will be arriving 20 minutes late to the office. Which of the following actions should the MA take?

• Cancel the next scheduled patient's appointment.

• Tell the next scheduled patient that she has to see a different provider.

• Notify the next scheduled patient about the delay.

• Have the next scheduled patient wait in an exam room.