QUIZ TOPIC 9

What is the primary purpose of communication in management?

• To control employees' actions

• To share, deliver, and exchange ideas or information

• To avoid conflicts in the workplace

• To increase the number of messages sent daily

In the communication process, what does "encoding" refer to?

• The process of selecting the receiver

• The process of converting ideas into symbols to deliver a message

• The process of interpreting the message received

• The act of providing feedback to the sender

Which of the following is an example of a formal communication channel?

• A WhatsApp group for employees to discuss weekend plans

• An official email sent by HR to all employees

• A casual conversation between two colleagues

• A personal phone call between a manager and a friend

Which factor can negatively affect the quality of encoding in communication?

• The sender’s communication skills

• The sender’s knowledge about the subject

• The sender’s attitude while conveying the message

• All of the above

What is a key characteristic of verbal communication compared to written communication?

• It is generally more formal

• It allows for instant feedback

• It provides a permanent record

• It is slower and more rigid

What is "filtering" in communication?

• The process of removing unnecessary words in a message

• The manipulation of information to make it more acceptable to the receiver

• The ability to select the best communication channel

• The act of decoding a message incorrectly

How does technology improve managerial communication?

• By limiting communication to written messages only

• By making employees communicate face-to-face more frequently

• By increasing access to information and improving decision-making speed

• By preventing employees from using informal communication

What is a major drawback of wireless communication in organizations?

• It prevents employees from communicating efficiently

• It eliminates the need for face-to-face interaction, reducing personal connections

• It makes communication more expensive

• It increases the risk of employees making mistakes in their work

Which of the following is a common barrier to communication?

• The sender providing feedback

• The receiver using selective perception

• The use of clear and simple language

• The presence of an efficient communication channel

What is an effective strategy to overcome communication barriers?

• Avoid giving feedback to reduce misunderstandings

• Use complex language to show intelligence

• Be aware of emotional influences on communication

• Only use written communication to prevent misinterpretation