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Quizzaru

Authored by John Carlo Maravillas

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Professional Development

Quizzaru
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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the correct hashtag if the order is not yet late and the customer is asking to cancel the ongoing order?

#otlte_prelab_educate

#otlte_prelab_cancel_with_charge

#otlte_prelab_inform_will_charge

#otlte_postlab_cancel_after_offer

2.

OPEN ENDED QUESTION

3 mins • 1 pt

What is our resolution if customer is asking for a refund for a priority live order?

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

3 mins • 1 pt

"Identify the correct step corresponding to each hashtag."

Is the Eater wondering why their ETD changed after checkout?

Evaluate responses using AI:

OFF

4.

OPEN ENDED QUESTION

3 mins • 1 pt

"Identify the correct step corresponding to each hashtag."

Eater has NOT been told about our late order policy already



Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

"Identify the correct step corresponding to each hashtag."

Eater wants to cancel

After already being told that their order is not considered late yet



Evaluate responses using AI:

OFF

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

What if is the KB if this is the issue of the customer, "I want the food that your driver dropped god knows where WITHOUT CONTACTING ME FIRST" ?

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Give at least 3 delivery options for Never Received Order issues

Meet-at-door order

Leave-at-building-reception

Leave-in-lobby

Meet-at-building

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