Quizzaru
Authored by John Carlo Maravillas
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct hashtag if the order is not yet late and the customer is asking to cancel the ongoing order?
#otlte_prelab_educate
#otlte_prelab_cancel_with_charge
#otlte_prelab_inform_will_charge
#otlte_postlab_cancel_after_offer
2.
OPEN ENDED QUESTION
3 mins • 1 pt
What is our resolution if customer is asking for a refund for a priority live order?
Evaluate responses using AI:
OFF
3.
OPEN ENDED QUESTION
3 mins • 1 pt
"Identify the correct step corresponding to each hashtag."
Is the Eater wondering why their ETD changed after checkout?
Evaluate responses using AI:
OFF
4.
OPEN ENDED QUESTION
3 mins • 1 pt
"Identify the correct step corresponding to each hashtag."
Eater has NOT been told about our late order policy already
Evaluate responses using AI:
OFF
5.
OPEN ENDED QUESTION
3 mins • 1 pt
"Identify the correct step corresponding to each hashtag."
Eater wants to cancel
After already being told that their order is not considered late yet
Evaluate responses using AI:
OFF
6.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
What if is the KB if this is the issue of the customer, "I want the food that your driver dropped god knows where WITHOUT CONTACTING ME FIRST" ?
(a)
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Give at least 3 delivery options for Never Received Order issues
Meet-at-door order
Leave-at-building-reception
Leave-in-lobby
Meet-at-building
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