Eduqas Hosp - employment roles and responsibilities

Who is responsible for overseeing all staff at a restaurant and ensuring good customer service?

• Head waiter

• Front of house manager

• Concierge

• Receptionist

What is the role of a Sous-Chef in the kitchen brigade?

• Prepares all desserts and pastry dishes

• In charge of a specific area in the kitchen

• Deputy in the kitchen, in charge when the executive chef isn’t available

• Washes the dishes and other cleaning duties

Which staff member is responsible for taking bookings and dealing with customer complaints?

• Concierge

• Maître d'hôtel

• Receptionist

• Waiting staff

Who helps with peeling, chopping, washing, and cutting of ingredients in the kitchen?

• Pastry chef

• Kitchen assistant

• Apprentice

• Commis chef

What is the primary responsibility of a chambermaid in housekeeping?

• Repairs and maintains machines

• Cleans guests’ rooms and restocks products

• Carries out day-to-day maintenance

• Cleans hallways and public areas

Who is responsible for preparing all desserts, pastry dishes, and bakes in the kitchen brigade?

• Executive chef

• Commis chef

• Pastry chef

• Chef de partie

Which role involves advising and helping customers with trips and tourist attractions?

• Concierge

• Receptionist

• Maître d'hôtel

• Waiting staff

What does the management role of marketing involve?

• Ensuring laundering of bed linen and towels

• Promoting events and offers to increase custom

• Responsible for the provision of food and drink

• Cleaning hallways and public areas

Who is in charge of the whole kitchen, developing menus and overlooking the rest of the staff?

• Sous-Chef

• Executive chef

• Chef de partie

• Kitchen porter

What is the responsibility of a caretaker in housekeeping?

• Cleans hallways and public areas

• Repairs and maintains machines

• Carries out day-to-day maintenance

• Cleans guests’ rooms and restocks products