Chapter 19 Hospitality Managment

Which of the following is responsible for overseeing the entire operations of a company?

• Entry-level Worker

• General Manager

• Managing Director

• Mystery Shopper

What is the term for a person who evaluates the quality of service in a store or restaurant by posing as a customer?

• Employee

• General Manager

• Mystery Shopper

• Supervisor

Which management style is characterized by a hands-off approach, allowing employees to make decisions?

• Laissez-faire Style

• Democratic Style

• Bureaucratic Style

• Autocratic Style

What is the process of assessing an employee's job performance and productivity?

• Employee Evaluation

• Organizational Skills

• Motivated Worker

• Budget

Which style of management involves making decisions without consulting others?

• Democratic Style

• Bureaucratic Style

• Laissez-faire Style

• Autocratic Style

A characteristic of authoritarian managers is that they

• Ask employees for feedback

• Make all significant decisions

• Tend to share authority

• Provide only general guidance

A method for assessing the effectiveness of an employee is ​ ​ (a)  

• appraisal
• profit sharing
• evaluation
• ask Landon

One way to determine whether an employee is helping a business achieve its organizational goals is by:

• developing an incentive program

• analyzing external economic factors

• evaluating the employee’s performance

• providing the employee with extensive training

A formal assessment of how well an employee is doing his or her job

• a quiz

• a performance appraisal

• the SAT

• the asvab

Answer explanation

Ch. 13-3

Once employees are trained and settled into their jobs, one of management's next concerns is performance appraisal

Mason has recently been promoted to the position of Chief Operating Officer (COO) at his company. What is his primary responsibility in this role?

• Overseeing the day-to-day operations of the company

• Managing the supply chain

• Selling goods directly to end consumers

• Inspecting and monitoring products for quality