Client Needs Assessment Quiz

What is the primary benefit of asking open-ended questions when determining a client's needs?

• They require short responses, saving time

• They encourage clients to provide detailed and insightful answers

• They confirm only what the client already knows

• They limit the client's responses to yes or no

Which of the following is the best example of an open-ended question?

• "Do you need help with this task?"

• "Is there a deadline for this requirement?"

• "Can you describe your main goals for this project?"

• "Did you review the documentation?"

When a client's response is unclear, what is the best approach?

• Ignore the ambiguity and move forward

• Ask clarifying questions to ensure a full understanding

• Assume the client's intent and make decisions accordingly

• Provide instructions without verifying the client's needs

Which of the following demonstrates active listening?

• Thinking about your response while the client is talking

• Taking notes and paraphrasing the client's key points

• Checking your phone while the client explains their needs

• Waiting for the client to finish, then offering a solution

What is a nonverbal cue that shows active listening?

• Interrupting to give advice

• Maintaining eye contact and nodding occasionally

• Talking while the client is speaking

• Looking at your computer screen while the client speaks

Why is paraphrasing important in active listening?

• It helps move the conversation along quickly

• It demonstrates understanding and clarifies meaning

• It forces the client to repeat themselves

• It limits discussion to only what was initially stated

Why is it important to document client needs?

• To provide a clear reference for future use

• To increase administrative workload

• To avoid direct interaction with the client

• To ensure verbal agreements are sufficient

What should be included in documented client needs?

• Personal opinions about the client

• Only key points, without timestamps

• All relevant details, including constraints and deadlines

• Only information approved by management

How can client documentation be kept secure?

• Storing notes in an open notebook

• Using a designated secure system

• Leaving files on a shared desk

• Sending all notes via email to all team members

What should be considered when selecting instruction resources?

• Only materials that are freely available

• Reliability and relevance to client needs

• Any available resources, regardless of quality

• Only digital materials