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Applied D4D Principles

Authored by Scott Canipe

Business

12th Grade

Used 2+ times

Applied D4D Principles
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21 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary goal of Deep Customer Empathy?

Increase company profits

Understand customer needs, pains, and motivations

Sell products faster

Improve internal processes

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Deep Customer Empathy focuses only on customer feedback after a product is launched.

True

False

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which of the following methods can be used to develop Deep Customer Empathy?

Customer interviews

Observational research

Brainstorming alone

Data analytics

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to observe customer behavior rather than just asking for their opinions?

Customers may not accurately describe their own behavior

Observing is faster than surveys

Opinions always match actions

It's not important

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The best way to practice Deep Customer Empathy is to:

Conduct anonymous surveys

Engage directly with customers and observe their experiences

Rely on existing market research

Assume what customers want based on past success

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does "Go Broad to Go Narrow" mean?

Expanding product offerings to attract more customers

Exploring many ideas before selecting the best one

Focusing only on proven business strategies

Launching multiple products simultaneously

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which brainstorming technique is most aligned with "Go Broad to Go Narrow"?

Selecting a single idea immediately

Considering multiple perspectives and possibilities

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