ITSM vs CSM Quiz

What does ITSM stand for?

• Integrated Technology Service Management

• Internet Technology Service Management

• Information Technology Security Management

• Information Technology Service Management

Which ITSM framework focuses on end-to-end service management?

• FitSM

• COBIT

• ITIL 4

• ISO/IEC 20000

What is a key benefit of ITSM in cloud computing?

• Enhanced security and compliance

• Increased manual processes

• Slower service delivery

• Higher upfront costs

Which framework is best for governance and compliance?

• COBIT

• DevOps

• ITIL 4

• Lean IT

What does CSM stand for?

• Cloud Service Management

• Cloud Software Management

• Cloud Security Management

• Cloud System Management

Which of the following is a key component of Cloud Service Management?

• Service Provisioning

• Service Desk

• Change Enablement

• Incident Management

What is the primary focus of the FinOps framework?

• Cloud security

• Cloud financial management

• Cloud service provisioning

• Cloud architecture

Which ITSM framework is known for its robust risk controls?

• ITIL 4

• COBIT

• ISO/IEC 20000

• DevOps

What is a key practice in DevOps?

• Service Level Management

• CI/CD pipelines

• Incident Management

• Service Catalog Development

Which of the following is a characteristic of traditional ITSM compared to CSM?

• More dynamic and scalable

• Based on on-demand services

• Rigid and process-heavy

• Focus on cloud security controls