Assessment

Six Sigma is a statistical management approach that seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability.

• A statistical management approach that reduces process defects and variability.

• A method for increasing production speed.

• A customer relationship strategy.

• A financial auditing technique.

Fill in the blank: Six Sigma targets near-perfect performance with no more than ___ defects per million opportunities (DPMO).

• 3.4

• 0.1

• 1.5

• 6.7

List the steps involved in the DMAIC methodology for existing processes: Define, Measure, Analyze, Improve, Control.

• Define, Measure, Analyze, Improve, Control

• Define, Manage, Analyze, Improve, Control

• Discover, Measure, Analyze, Improve, Control

• Define, Measure, Anticipate, Improve, Control

Which of the following is a benefit of implementation and leadership support?

• Lower defects

• Higher costs

• Decreased productivity

• Reduced customer satisfaction

ISO 9000 series comprises a set of international standards for quality management systems.

• A set of international quality management standards

• A set of electrical safety standards

• A group of environmental protection standards

• A series of automotive manufacturing guidelines

Fill in the blank: ISO 9000:2015 is related to _______.

• ISO 9000:2015 is related to quality management systems.

• ISO 9000:2015 is related to environmental management practices.

• ISO 9000:2015 is related to safety management procedures.

• ISO 9000:2015 is related to risk management systems.

Which of the following is a principle of Quality Management?

• Customer Focus

• Random Decision Making

• Ignoring Feedback

• Disorganized Leadership

Which of the following is an objective of ISO 21001?

• Provide inclusive and equitable education

• Increase profit margins

• Reduce operational costs

• Enhance marketing strategies

Which of the following is a benefit of ISO 21001?

• Enhanced organizational effectiveness

• Increased sales

• Reduced costs

• Improved product design

What does ISO 21001:2018 aim to support?

• Lifelong learning and continuous improvement

• Short-term profits

• Market expansion

• Cost reduction