ASIA ASIA P7 (Body Language in Restaurants Quiz)

What does body language in a restaurant refer to?

• Only posture

• Only facial expressions

• Nonverbal cues and gestures

• Only hand movements

What does a smiling customer usually indicate?

• Displeasure

• Confusion

• Anger

• Satisfaction

What does leaning in during a conversation show?

• Boredom

• Sleepiness

• Engagement

• Disinterest

What might crossed arms indicate?

• Curiosity

• Discomfort

• Happiness

• Excitement

What does gesturing toward the menu suggest?

• Readiness to order

• Desire to leave

• Disinterest in food

• Need for help

What can positive body language from servers enhance?

• Menu variety

• Customer perception

• Food quality

• Restaurant size

What is a sign of effective teamwork among staff?

• Standing still

• Ignoring each other

• Quick exchanges and gestures

• Talking loudly

What does good posture from staff convey?

• Confusion

• Confidence

• Laziness

• Disinterest

How can body language help in conflict resolution?

• By leaving the situation

• By showing empathy

• By ignoring the problem

• By being loud

What can enthusiastic gestures from servers do?

• Upsell menu items

• Bore customers

• Confuse guests

• Make customers angry