Test tuần 13+14/2025 - AR

Provide first steps when you receive this ticket from Shopify

"Why I have hidden the flag but it still appears on my online store?" Assuming that customer does not know about Global Settings, kindly guide him check and setup the new settings.

If you support customer at 9PM Friday, the request needs technical support. How long will you ask customer wait?

Provide a comforting message when customer is unhappy because they have to wait for TS/DEV support. They state that in the past, they did not have to wait for too long.

If you receive a duplicated email from Shopify ticket, how can you find the original email?

"Can I revert reviews when the product has been removed?"

Provide action you need to do when the previous shift has no agent?

"It's annoying when I had translated the Popup Detail content, now they are back to English. How can I solve this problem?"

You take an on-going chat from the previous agent. Then you guide customer install extension to import reviews from AliExpress, import reviews on DSers. You also guide customer delete reviews, setup the settings of Google Shopping and hide flag on Review Box.

Kindly use OPR extension to record the chat, what's Topic and Issue type?

Customer cannot import new CSV format, the app reports that the data is incorrect. Which columns in CSV file you will check?