Dispute Resolution

A workplace dispute is a disagreement between employees or between an employee and employer. Which of the following is an example of a workplace dispute?

• A disagreement over project deadlines between team members

• A friendly chat during lunch break

• A team-building exercise

• A company picnic

Enterprise agreements must include dispute resolution procedures because:

• they ensure fair treatment of employees.

• they are legally required by all organizations.

• they help in avoiding conflicts.

• they provide a structured way to handle disputes.

Unions and employer associations play a role in dispute resolution by:

• 1. Unions represent employees in disputes, negotiate on their behalf, and provide legal support.

• 1. Employer associations support businesses in handling disputes and providing legal advice

• 1. Employer associations ensure compliance with workplace laws.

• all of the above

Why is it beneficial for businesses to resolve disputes internally before involving external parties?

• It saves time and resources.

• It complicates the issue further.

• It leads to more conflicts.

• It is legally required.

Outline the four key steps in the dispute resolution process.

• Negotiation, Mediation, Arbitration, Litigation

• Investigation, Negotiation, Mediation, Resolution

• Consultation, Arbitration, Mediation, Settlement

• Discussion, Mediation, Arbitration, Conclusion

Negotiation is a process used in dispute resolution to:

• reach a mutual agreement

• escalate the conflict

• ignore the issue

• impose a decision

Why is negotiation considered the least formal method of dispute resolution?

• Because it involves legal proceedings

• Because it is a voluntary and flexible process

• Because it requires a third-party mediator

• Because it is a binding process

Negotiation is most likely to be successful when:

• both parties are inflexible

• one party dominates the conversation

• both parties are willing to compromise

• there is a lack of communication

What is the next step if negotiation does not resolve a workplace dispute?

• Seek mediation

• File a lawsuit

• Ignore the issue

• Resign from the job

Mediation is a process in which a neutral third party assists the disputing parties in reaching a mutually agreeable solution. How does it work?

• By imposing a decision on the parties

• By facilitating communication and negotiation

• By providing legal advice

• By ignoring the parties' interests