TQM lesson2

TQM lesson2

University

11 Qs

quiz-placeholder

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TQM lesson2

TQM lesson2

Assessment

Quiz

Business

University

Medium

Created by

Mae Samalea

Used 1+ times

FREE Resource

11 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

One of the most important principles of total quality management

2.

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1 min • 1 pt

is at the heart of Total Quality Management (TQM) and focuses on exceeding customer expectations.

3.

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1 min • 1 pt

are expressions of dissatisfaction or concern raised by customers about a product, service,  or experience

4.

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1 min • 1 pt

refers to the ability of a business to retain its customers over a long period, encouraging repeat purchases, loyalty, and long-term relationships

5.

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1 min • 1 pt

refers to the active participation of employees in decision-making processes, problem-solving, and continuous improvement activities within an organization

6.

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1 min • 1 pt

is the ongoing practice of refining processes, systems, and products over time. Rather than focusing on massive overhauls, this strategy emphasizes making incremental, data-driven changes that lead to significant, long-term improvements.

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Continuous Improvement Methodology

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