Accreditation and Quality Assurance

Front

Learning Objectives

Back

By the end of this session, learners should be able to understand how an organization benefits from obtaining accreditation for quality and understand the responsibilities associated with maintaining a quality accreditation.

Front

Developing trust with customers is a benefit of accreditation.

Back

Trust leads to customer loyalty and repeat business.

Front

Accreditation can enhance an organization's reputation.

Back

Organizations can increase their reputation by having a quality accreditation.

Front

Displaying certification can boost brand awareness.

Back

Organizations can display their certification on email signatures, websites, and communications with customers to increase brand awareness.

Front

Certification as a marketing tool.

Back

Gaining certification can be included as a good news story in marketing efforts.

Front

Example of accreditation requirement for tenders.

Back

For a new computer system tender, a requirement may be to have the ISO 27001 Information Security certification.

Front

Internal and external audits are part of accreditation requirements.

Back

Organisations need to complete routine audits to track quality management system processes.

Front

Initial costs in accreditation

Back

Involves implementation and certification expenses.

Front

Role of third-party consultancy in accreditation

Back

Provides support for implementation and guidance.

Front

Existing quality system's role in cost

Back

A robust existing system may reduce additional costs.