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Learning Objectives

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By the end of this session, learners should be able to understand how an organization benefits from obtaining accreditation for quality and understand the responsibilities associated with maintaining a quality accreditation.

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Developing trust with customers is a benefit of accreditation.

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Trust leads to customer loyalty and repeat business.

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Accreditation can enhance an organization's reputation.

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Organizations can increase their reputation by having a quality accreditation.

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Displaying certification can boost brand awareness.

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Organizations can display their certification on email signatures, websites, and communications with customers to increase brand awareness.

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Certification as a marketing tool.

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Gaining certification can be included as a good news story in marketing efforts.

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Example of accreditation requirement for tenders.

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For a new computer system tender, a requirement may be to have the ISO 27001 Information Security certification.

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Internal and external audits are part of accreditation requirements.

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Organisations need to complete routine audits to track quality management system processes.

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Initial costs in accreditation

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Involves implementation and certification expenses.

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Role of third-party consultancy in accreditation

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Provides support for implementation and guidance.

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Existing quality system's role in cost

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A robust existing system may reduce additional costs.