GCSE Business Eduqas flash cards for HR

Chain of command

• the line of authority within a business along which communication passes

• a method of evaluating employee performance

• a strategy for increasing sales

• a system for managing customer complaints

On the job training

• given in the workplace

• provided in a classroom setting

• conducted through online modules

• offered during weekends only

Commission (financial modification)

• A payment to an employee based on achieving a certain level of sales

• A fixed salary paid to employees regardless of performance

• A bonus given to employees for exceptional customer service

• A fee charged by a company for processing transactions

Coaching

• involves an experienced employee providing guidance and support to a less experienced worker

• is a method of teaching that focuses solely on theoretical knowledge

• is a process where employees are evaluated without any support

• is a formal training program conducted by external trainers

A person specification

• sets out the qualifications and skills required by an employee to fill a job

• is a document that outlines the company's mission and vision

• describes the job responsibilities and daily tasks

• is a summary of the company's financial performance

A bonus (financial motivation)

• is an additional payment to an employee for achieving an agreed target

• is a fixed salary increase given annually

• is a one-time payment for attending a training session

• is a reward for employee of the month based on peer votes

Trade union

• A group of people who work together to improve their pay and working conditions

• A type of investment group focused on stocks

• A government organization that regulates labor laws

• A social club for workers to meet and socialize

Span of control

• is the number of employees managed directly by another employee

• is the total number of employees in a company

• refers to the hierarchy levels in an organization

• is the number of tasks assigned to an employee

Three ways a business can be organised

• Product, function, geography

• Market, sales, finance

• Service, location, management

• Brand, customer, technology

Delegation

• Is the passing down of authority to more junior employees

• Is the process of hiring new staff

• Is the act of monitoring employee performance

• Is the strategy of increasing employee workload