Key Concepts and Terms

Components of a Complete Résumé

• Objective, Education, Experience, Skills, References

• Objective, Education, Experience, Volunteer work, Skills

• Education, Experience, Skills, Hobbies, References

• Objective, Experience, Skills, Certifications, References

Conflict Resolution

• The process of resolving conflicts in a positive way so that everyone is satisfied.

• A method of avoiding conflicts altogether.

• A strategy to win arguments at any cost.

• A way to ignore disagreements and maintain peace.

Nursing assistants must have __ hours of continuing education every year, as required by OBRA.

• 8 hours

• 10 hours

• 12 hours

• 15 hours

Résumé

• A detailed account of a person's life story.

• A summary of a person’s education and experience.

• A list of hobbies and interests.

• A formal letter of recommendation.

Job Description

• An outline of what will be expected in a job.

• A list of job titles in a company.

• A summary of employee benefits.

• A detailed report of company finances.

Constructive Feedback

• Feedback that involves giving opinions about the work of others in a non-aggressive way.

• Feedback that criticizes the work of others harshly.

• Feedback that is only positive and does not address any issues.

• Feedback that is given in a public setting to embarrass the recipient.

guidelines for completing job applications:

• 1- Fill it out carefully and neatly

• 2- Always include a photo

• 3- Do not leave anything blank

• 4- Use a different font for each section

Stress

• A feeling of relaxation and calmness.

• A mentally or emotionally disruptive or upsetting condition that occurs due to changes in the environment.

• A state of complete happiness and satisfaction.

• An overwhelming sense of joy and contentment.

Stressor

• Internal or external factors or stimuli that cause stress.

• A type of medication used to reduce anxiety.

• A physical exercise routine to relieve tension.

• A social event that promotes relaxation.

Common state requirements for NA certification:

• There is a certain time frame to take the state test

• NA must work for pay during 24 months

• NA can take the test as many times as needed

• NA must complete a written exam only