PETRON CC

PETRON CC

University

10 Qs

quiz-placeholder

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PETRON CC

PETRON CC

Assessment

Quiz

Other

University

Practice Problem

Hard

Created by

Małgorzata Tyrka

Used 3+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which one can't be used to search a customer using a search field at the top of the page

First name

Last name

Email

Phone number

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

CC agent can search the cases assigned to:

Him

Other users

Nobody (not assigned yet)

Groups

All answers are correct

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What action you can't perform on a customer level:

Modify the details

Request a new identifier

Block

PIN reset

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In Contact Center module the user is able to:

Configure customer notifications like PIN reset

Send a message to only 1 customer

Configure system notifications

Create Business Rules

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which points operations are available in CC:

Points correction

Points conversion

Points transfer

All of them

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Using points correction customer is not able to:

Issue 10 PMILES points

Subtract 10 PMILES points

Issue 10 Air Asia points

Issue 10 Fleet points

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one can't be configured in CC module:

PIN reset notification

New case type

Authentication questions

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