PETRON CC

Which one can't be used to search a customer using a search field at the top of the page

• First name

• Last name

• Email

• Phone number

CC agent can search the cases assigned to:

• Him

• Other users

• Nobody (not assigned yet)

• Groups

• All answers are correct

What action you can't perform on a customer level:

• Modify the details

• Request a new identifier

• Block

• PIN reset

In Contact Center module the user is able to:

• Configure customer notifications like PIN reset

• Send a message to only 1 customer

• Configure system notifications

• Create Business Rules

Which points operations are available in CC:

• Points correction

• Points conversion

• Points transfer

• All of them

Using points correction customer is not able to:

• Issue 10 PMILES points

• Subtract 10 PMILES points

• Issue 10 Air Asia points

• Issue 10 Fleet points

Which one can't be configured in CC module:

• PIN reset notification

• New case type

• Authentication questions

• Working hours

CC agent using CC module is not able to

• Issue a coupon / partner voucher to the customer

• Add a summary to the contact

• Modify a customer without a contact opened

• Modify the mobile phone pattern

When creating a case type CC agent is not able to:

• Assign a case to the particular customer

• Modify SLA

• Set case priority

• Assign site

Who is able to approve points correction that requires additional approval process?

• Every user

• User with appropriate profile

• User assigned to the proper user group

• User with access to the BA module