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Explore WhatsApp Business Features

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Professional Development

Explore WhatsApp Business Features
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of messaging automation in WhatsApp Business?

The purpose of messaging automation in WhatsApp Business is to enhance customer communication and streamline interactions.

To create promotional content for social media.

To automate payment processing for transactions.

To manage employee schedules and tasks.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can businesses benefit from using quick replies?

Businesses can improve customer satisfaction and efficiency.

Using quick replies can lead to longer response times.

Quick replies are only useful for social media marketing.

Quick replies can reduce the need for customer service training.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What types of products can be included in the product catalog?

Electronics, clothing, home goods, beauty products, food items

Office supplies

Sports equipment

Automobiles

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do labels help in organizing chats in WhatsApp Business?

Labels are used to delete chats permanently.

Labels are only for personal chats and not for business accounts.

Labels help in sending automated replies to customers.

Labels help in organizing chats by categorizing them for easy identification and management.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What tools are available for customer support in WhatsApp Business?

Automated responses, quick replies, labels, product catalog.

Voice calls support

Email integration

Video conferencing tools

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can analytics and insights improve business communication?

By increasing the number of emails sent to clients.

By focusing solely on social media marketing.

By reducing the need for team meetings.

Analytics and insights improve business communication by enabling data-driven decision-making and tailored messaging.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the maximum number of quick replies a business can set up?

There is no limit to the number of quick replies.

Businesses can set up 10 quick replies.

Quick replies are usually limited to 20 per business.

Quick replies can be set to 50 per business.

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