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20 Qs

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Angela Faith Solis

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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

are intangible activities, benefits, or performances provided by one party to another.

Services
Intangibility
Inseparability
Service Encounter

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A service is not a physical product that you can touch or see.

Intangibility
Services
Inseparability
Service Encounter
Remote Encounter

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One unique characteristic of services is that the service and the service provider cannot be separated

Services
Intangibility
Inseparability
Service Encounter

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

is the interaction between a customer and a service provider at various touchpoints.

Service Encounter
Services
Intangibility
Inseparability
Remote Encounter

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A type of service encounter where: No physical presence, digital platforms, automation

Service Encounter
Remote Encounter
Face-to-Face Encounters
Post Service Stage

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A stage of service encounter where it focuses on customer expectations, preparation, and engagement before the actual service interaction.

Service Encounter
Remote Encounter
Face-to-Face Encounters
Pre-Service Stage

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A stage of service encounter where it focuses on customer expectations, preparation, and engagement before the actual service interaction.

Face-to-Face Encounters
Pre-Service Stage
Service Encounter Stage
Post Service Stage

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