Chapter 14 Listening Skills and Communication Assessment

What is the primary difference between hearing and listening?

• Hearing requires conscious effort while listening is automatic

• Hearing and listening are the same process

• Listening is a physical process while hearing involves understanding

• Hearing is automatic while listening requires conscious effort

Which statement best describes passive listening?

• Engaging fully with the speaker's message

• Taking detailed notes during a conversation

• Receiving sound without conscious engagement

• Providing constant verbal feedback

Active listening involves all of the following EXCEPT:

• Maintaining eye contact

• Letting your mind wander to other topics

• Providing appropriate feedback

• Processing the speaker's message

What is a complex response in listening?

• A simple yes or no answer

• An emotional reaction to the message

• A detailed analysis and evaluation of the message

• A physical response to sound

When someone consistently changes the subject during conversation, they are being:

• Inferential

• Evasive

• Literal

• Skeptical

Prior knowledge in listening refers to:

• Future information you might learn

• Information you already possess about a topic

• The speaker's knowledge base

• Universal facts everyone knows

What is literal listening?

• Understanding hidden meanings

• Making assumptions about the message

• Taking the message at face value

• Reading between the lines

Inferential listening involves:

• Only accepting the surface meaning

• Drawing conclusions beyond the stated message

• Ignoring the speaker's tone

• Focusing only on facts

Which describes bias in listening?

• Being completely objective

• Having preconceived notions that affect understanding

• Listening without any prior knowledge

• Taking detailed notes

How does skepticism benefit the listening process?

• It prevents any learning from occurring

• It helps evaluate information critically

• It makes you ignore all information

• It creates unnecessary barriers