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Unit 318: Principles of business communications and information

Authored by Rachel Williams

Business

Professional Development

Used 1+ times

Unit 318: Principles of business communications and information
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52 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Fill in the blank: Negotiation is a crucial skill in business as it helps to ________ mutually beneficial agreements.

reach

avoid

delay

ignore

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a benefit of negotiation in a business environment?

Improve relationships with stakeholders

Ensure effective conflict resolution

Increase product prices

Support long-term business success

3.

MATCH QUESTION

30 sec • 1 pt

Match the negotiation approach to its description:

A win-lose approach, often used in price-based negotiations.

Hard

A win-win approach, focusing on collaboration and mutual gain.

Distributive

Competitive, prioritising winning over relationships.

Principled

A balance between soft and hard, based on objective criteria.

Soft

Focuses on maintaining relationships, flexible on outcomes.

Integrative

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a use of negotiation?

Contracting agreements

Buying and selling

Staffing negotiations (e.g., salaries, contracts)

All of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Fill in the blank: Successful negotiation involves ________, which means researching facts and setting objectives.

Preparation

Celebration

Delegation

Relaxation

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which negotiation tactic involves understanding the other party’s needs?

Preparation

Active Listening

Bargaining

Agreement and Closure

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Fill in the blank: ________ in negotiation means offering counter-proposals and compromises.

Bargaining

Listening

Interrupting

Ignoring

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