IGCSE Business Unit 2 People in Business

What is internal communication?

• Information shared with competitors

• Messages sent to suppliers

• Information shared within a business

• Messages sent to customers

Which method of communication allows for immediate feedback?

• Digital communication

• Verbal communication

• Non-verbal communication

• Written communication

What is a barrier to communication?

• Effective feedback

• Clear messaging

• Hierarchical barriers

• Open communication

What is the primary benefit of effective communication in a business?

• Less collaboration

• Increased costs

• Higher employee turnover

• Improved efficiency

Which of the following is a method of non-verbal communication?

• Reports

• Meetings

• Body language

• Emails

What does Maslow's Hierarchy of Needs focus on?

• Employee training

• Team dynamics

• Financial rewards

• Levels of human needs

What is the main focus of Taylor's Scientific Management?

• Team collaboration

• Employee satisfaction

• Pay and incentives

• Efficiency in tasks

What is a disadvantage of verbal communication?

• Difficult to assess understanding

• Quick information transfer

• Clear messaging

• Immediate feedback

Which of the following is a financial incentive?

• Job enrichment

• Commission

• Recognition

• Autonomy

What is the purpose of induction training?

• To assess employee performance

• To improve existing skills

• To introduce new employees to the organization

• To provide advanced training