
Rise Up customer Service quiz
Authored by Wayground Content
Business
12th Grade
Used 145+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What kinds of things does a manufacturer produce?
Raw materials
Fossil fuels
Services
Finished products
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
These customers tend to spend a lot of time checking out products and prices through online sites, visiting different stores, and comparing retailer ads.
Innovation/trend buyers
Impulse buyers
Recreational shoppers
Comparison shoppers
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of market data is represented by customers' age, income, education, and occupation?
Demographic
Geographic
Psychographic
Motivation
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What's the term for the delivery of a positive, memorable experience that is more than what the customer expected?
Customer service
Quality customer service
Personalized service
Helpful service
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The majority of retailers are:
Independently owned
Corporations
Franchises
Online only
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers?
Gifts
Training
Services
Products
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following describe key customer service skills?
Shy, quiet, patient
Respectful, shy, unprofessional
Bold, loud, outgoing
Respectful, Patient, Confident
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