Guia 3 de Ensign 5, 6 & 7 periodo

'Excellent customer service' means:

• Meeting customer needs promptly and politely

• Ignoring customer feedback

• Delaying responses to customers

• Providing incomplete information

Assess personal strengths and weaknesses as they relate to job objectives, career exploration, personal development, and life goals. Providing or receiving excellent customer service can be described as:

• Demonstrating empathy, effective communication, and problem-solving skills

• Ignoring customer needs

• Being rude to customers

• Delaying responses to customer inquiries

Justify the need to gain and maintain competitive advantage.

• To ensure long-term success and outperform competitors

• To increase operational costs

• To reduce market share

• To avoid innovation

Justify the need to gain and maintain competitive advantage.

• To outperform competitors and ensure long-term success

• To increase production costs

• To reduce product quality

• To avoid innovation

What is pure competition? Give an example.

• Pure competition is a market with many sellers offering identical products; for example, agriculture markets.

• Pure competition is a market with only one seller; for example, a local utility company.

• Pure competition is a market with a few large firms dominating; for example, the automobile industry.

• Pure competition is a market with differentiated products; for example, the fast food industry.

Justify the need to gain and maintain competitive advantage.
4. What is an oligopoly? Name an industry that fits this model.

• A competitive advantage allows a business to outperform rivals and sustain profitability. An oligopoly is a market dominated by a few large firms; the airline industry is an example.

• A competitive advantage is not important for business success. An oligopoly is a market with many small firms; the bakery industry is an example.

• Competitive advantage only matters in monopolies. An oligopoly is a market with one firm; the water supply industry is an example.

• Competitive advantage is irrelevant in modern markets. An oligopoly is a market with no competition; the agriculture industry is an example.

Justify the need to gain and maintain competitive advantage.

• To ensure long-term profitability and market leadership.

• To increase production costs.

• To reduce product quality.

• To avoid innovation.

Critical thinking skills are:

• The ability to analyze and evaluate information objectively

• The ability to memorize facts quickly

• The skill of following instructions without question

• The talent for making decisions based on emotions

It is important to work in teams when solving problems because:

• it allows for sharing of ideas and collaboration.

• it makes the work more difficult.

• it prevents communication among members.

• it reduces the chances of finding a solution.

What is technical research and how is it used in decision-making?

• Technical research is the process of gathering and analyzing technical information to support decision-making.

• Technical research is a form of creative writing used in decision-making.

• Technical research is unrelated to decision-making.

• Technical research is only used in marketing.