Understanding Professional Communications:

The __________ goes beyond simply hearing a message, it also includes striving to understand the meaning and intent behind the message.

• communication process

• active listening process

• sender-receiver process

• interpretation process

Understanding Professional Communications:

__________ is a necessary part of the communication process because it communicates to the sender their message has been received and interpreted correctly.

• Feedback

• Decoding

• Encoding

• Medium of transmission

Understanding Professional Communications:

Select all of the following which can result from a barrier of communication.

• Conflict

• Confusion

• Miscommunication

• Understanding

Understanding Professional Communications:

Jargon is defined as complex, industry-based technical terms.

• True

• False

Public Speaking in the Workplace:

According to the presentation, it is the speaker’s job to monitor and assess the audience’s __________.

• Intelligence

• Emotional intelligence

• Empathy

• Attention levels

Public Speaking in the Workplace:

What type of language should an informative speech use?

• Vivid and descriptive words

• Analogies, metaphors and rhetorical questions

• Concrete and factual information

• Emotional and engaging language

Public Speaking in the Workplace:

Which of the following allows the audience to think and digest what the speaker is talking about?

• A pause

• A trivia game

• Audience participation

• A pop quiz

Public Speaking in the Workplace:

Select all the following examples of open body language.

• Crossed arms

• Direct eye contact

• Retreating from the audience

• Using good posture

Workplace Presentation Strategies:

Select all of the following sections of an effective presentation.

• Conclusion

• Epilogue

• Introduction

• Three supporting content sections

Workplace Presentation Strategies:

Which of the following is the best way to ensure an effective community atmosphere for the audience?

• Embedding links directly in the text

• Establish a question-and-answer session

• Using ALT text to describe visuals

• Making all slide titles connect with the information presented