
Understanding Total Quality Management
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Total Quality Management (TQM)?
A method for increasing employee salaries
Total Quality Management (TQM) is a management approach aimed at embedding awareness of quality in all organizational processes.
A strategy for reducing production costs
A framework for enhancing marketing strategies
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
List three characteristics of TQM.
Cost Reduction
Supplier Management
Product Standardization
1. Continuous Improvement 2. Customer Focus 3. Employee Involvement
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the framework of TQM?
Focus on profit maximization
Limited employee participation
Strict adherence to regulations
The framework of TQM includes customer focus, continuous improvement, employee involvement, process approach, and fact-based decision making.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Name the four principles of TQM.
Cost Reduction
Supplier Management
1. Customer Focus 2. Continuous Improvement 3. Employee Involvement 4. Process Approach
Quality Control
Market Analysis
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Identify two barriers to TQM implementation.
Inadequate technology support
High employee turnover
Resistance to change, Lack of management commitment
Excessive training requirements
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the potential benefits of TQM?
Increased operational risks
Higher employee turnover
Decreased product variety
The potential benefits of TQM include improved quality, increased customer satisfaction, reduced costs, enhanced employee engagement, and better overall organizational performance.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Define quality in the context of TQM.
Quality in TQM is solely about reducing costs.
Quality in TQM is the degree to which a product or service meets customer requirements and expectations.
Quality in TQM refers to the aesthetic appeal of a product.
Quality in TQM is determined by the number of defects in production.
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