Patient and Family Feedback in Health Care

How can you hear from patients and families about their positive and negative health care experiences?

• By reading medical textbooks

• By listening to patient and family feedback

• By only reviewing clinical data

• By ignoring patient opinions

What forums exist where patient and family voices are shared?

• Only in private conversations

• In forums such as patient advisory councils and feedback sessions

• Only in medical research papers

• In unrelated community events

What is the title of the 1st Interim Report from the Premier’s Council on Improving Health Care and Ending Hallway Medicine?

• Hallway Health Care: A System Under Strain

• Ontario Health Care: A New Approach

• Improving Medicine: A Council Report

• Health Care in Crisis: Ontario’s Response

Who authored the report titled "Hallway Health Care: A System Under Strain"?

• The Premier’s Council on Improving Health Care and Ending Hallway Medicine

• The Ontario Ministry of Education

• The Canadian Medical Association

• The World Health Organization

According to the document, what is the main focus of the Premier’s Council’s 1st Interim Report?

• Improving health care and ending hallway medicine

• Reducing hospital budgets

• Increasing medical school admissions

• Promoting private health insurance

Based on the information provided, why might the issue of "hallway health care" be considered a system under strain?

• Because it indicates that hospitals are overcrowded and patients may not be receiving care in appropriate settings

• Because it shows that hospitals are well-funded

• Because it means there are too many doctors

• Because it suggests that hallway medicine is a new medical specialty

According to the report, how many patients did the Council hear from in the first four months?

• Over 100 patients

• Over 200 patients

• Over 340 patients

• Over 500 patients

What recurring theme did patients describe about waiting for health care services?

• The efficiency of the process

• The comfort and privacy provided

• The lack of support for rest or healing in the environment

• The availability of entertainment

Which of the following best describes the patients' experience in emergency departments, as reported?

• High levels of privacy and dignity

• Uncomfortably low levels of privacy and a lack of dignity

• Quick and confidential service

• Personalized care in private rooms

Why did patients feel a lack of dignity when sharing their medical history in emergency departments?

• Because they had to wait too long

• Because they were not allowed to speak

• Because they had to share their stories in a hallway where everyone could hear

• Because they were not given enough information