Consider the remits of different functional areas of organisations. Which of the following best describes a remit of the marketing department?

• Managing employee payroll

• Developing promotional campaigns

• Overseeing production schedules

• Maintaining IT infrastructure

Functional areas support the operations of organisations by:

• Providing specialized expertise and resources to different departments.

• Reducing the need for coordination between departments.

• Eliminating the need for management oversight.

• Focusing only on external stakeholders.

Organisations have different roles for various reasons. Which of the following best explains why different roles exist in organisations?

• To ensure tasks are divided and managed efficiently

• To increase the number of employees

• To reduce communication

• To eliminate the need for leadership

Regardless of an organisation’s structure, it can be divided into functional areas (or departments) to ensure its ________ and success.

• survival

• failure

• decline

• instability

Hierarchical structures can also adopt the functional approach to support a ________ structure: whether it is geographic, market or product based.

• divisional

• linear

• matrix

• network

A matrix structure will more likely use a parallel functional structure with project teams calling on experts from different ______.

• departments

• countries

• industries

• levels

Refer to the diagram of the Functional/hierarchical/geographic divisional structure. Who is at the top of the hierarchy in this structure?

• Marketing

• CEO

• Finance

• Human resources

Refer to the diagram of the Functional/hierarchical/geographic divisional structure. Which of the following is NOT listed as a regional operation under the CEO?

• European operations

• UK operations

• USA operations

• Asian operations

Refer to the diagram of the Functional/hierarchical/geographic divisional structure. Each division has its own hierarchy of ________ support departments.

• functional

• technical

• marketing

• sales

Which department is shown as a functional support department under UK operations?

• Marketing

• Finance

• Human resources

• All of the above