Tutorial Customer Service
Quiz
•
Other
•
University
•
Medium
Nornizamiah USMAN
Used 4+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers are more easily satisfied if their expectations are effectively managed
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In responding to a frustrated customer’s question, it’s a good idea to immediately offer a solution.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Most upset customers will calm down if you offer a sincere apology.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer gets the wrong idea from a sales rep, its okay to tell the customer that sales will say anything to make a sale.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer calls for technical support, its realistic to require them to explain the problem in technical language.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When you answer a call, and the customer really needs to resolve the issue with another department, it’s your responsibility to make sure the customer reaches someone who can help.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When dealing with an angry customer face to face, making no eye contact and looking away will feel better for you and the customer.
True
False
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