Ujian Akhir SMK Perhotelan

The meaning of " Check In "…

• Leaving the hotel

• Reserving a room

• Arriving and registering at the hotel

• Cleaning the room

• Entering a guest room

Housekeeping refer to in a hotel is…

• Managing the frong office

• Preparing food and beverages

• Cleaning the maintaining guest room

• Booking reservation

• Repairing room facilities

A guest who leaves without paying is known as a…..

• Walk in guest

• No show

• Sleeper

• Skipper

• Go show

Linen refer to in…

• Cleaning equipment

• Towel and bed sheet

• Furniture

• Room key

• SDB

A Room boy trolley is used to…

• Transport luggage

• Serve food to the room

• Carry cleaning suppliest and linen

• Take guest on a hotel tour

• Delivering linen to a guest room

A turn down service is

• Cleaning the bathroom

• Arranging the bed and room for the night

• Replacing the towels

• Vacuuming the carpet

• Prepairing towel art

The lost and found in housekeeping departement is for…

• Unused guest supplies

• Guest laundry

• Item left behind by guest

• Broken housekeeping tool

• Maintenance request

A soiled linen is…

• New and clean sheet

• Wet and used linen

• Decorative duve

• Ironed and folded sheet

• Dry linen

The purpose of a general cleaning is …

• Routine daily cleaning

• Emergency cleaning after check out

• Deep and through cleaning process all areas of guest room or public area in detail

• Cleaning only the window

• Polishing furniture

A room attendant is responsible for …

• Managing the front desk

• Supervising restaurant service

• Cleaning and maintaining guest room

• Handling check in process

• Washing the guest laundry