Topic 4 TQM Quiz 1

1. 1. Which company best demonstrates the principle of Customer Focus?

• A. San Miguel Corporation

• B. BDO Unibank

• C. Toyota Motor Philippines

• D. Manila Water

2. 2. Toyota Motor Philippines' Kaizen huddles is an example of what principle?

• A. Control Tools

• B. Employee Empowerment

• C. Continuous Improvement

• D. Customer Focus

3. 3. Which organization empowers employees to resolve guest concerns immediately?

• A. Lazada

• B. Jollibee

• C. Ritz-Carlton

• D. Philippine Airlines

4. 4. Shopee's real-time buyer chat and seller ratings system supports which TQM principle?

• A. Employee Involvement

• B. Customer Focus

• C. Kaizen

• D. Flowchart Analysis

5. 5. Which company uses a suggestion system among its production staff to drive improvements?

• A. Manila Water

• B. San Miguel Corporation

• C. Shopee Philippines

• D. Meralco

6. 6. It refers to a form for collecting data in real time at the source of data to make it easier to gather and analyze patterns.

• A. Scatter diagram

• B. Control data

• C. Check sheet

• D. Flowchart

7. 7. A basic quality tools that visualize the steps in a process to identify bottlenecks or inefficiencies.

• A. Cause and effect diagram

• B. Control Chart

• C. Scatter Diagram

• D. Flowchart

8. 8. How many basic tools of quality management are there?

• A. Five

• B. Six

• C. Seven

• D. Eight

9. 9. Which of the following basic quality tools should be used to analyze the causes of student absenteeism?

• A. Check sheet

• B. Histogram

• C. Pareto Chart

• Cause-and-Effect Diagram

10. 10. It applies the 80/20 rule wherein 80% of problems come from 20% of causes.

• A. Cause-and-effect Diagram

• B. Control Chart

• C. Scatter Diagram

• D. Pareto Chart