QM chapter 2

What is the purpose of a mission statement in a organization?

• To outline day-to-day operations

• To define the organization's basic purpose

• To establish financial goals

• To promote environmental sustainability

Which of the following best defines Total Qualoty Management (TQM)?

• A set of statistical tools for quality control

• A marketing strategy focused on customer satisfaction

• A comprehensive, organization-wide approach to improvement of quality

• A system for managing defects in production processes.

TQM emphasizes:

• Short-term cost reduction strategies.

• Individual pedformace incentives

• Long-term customer satisfaction and continuous improvement.

• Top-down management control of quality

According to the passage, one key aspext of TQM is:

• Connecting quality initiatives to the organization's overall direction and strategy

• Implementing specific quality control tools in specific department

• Achieving quick fixes to address immedinate quality issues

• Focusing solely on measurable product or service defects

Which of the following is NOT a typical characteristic of a TQM culture?

• Employee empowerment and participation in quality improvement

• Continuous evaluation and improvement of processes

• Focus on blame and punishment for quality issues

• Customer-centric approach to understanding and meeting needs.

The term "non-prescriptive" in the passage means that the EFQM Excellence Model is:

• Rigid

• Collaborative

• Adaptable

• Precise

What are the benefits of using the EFQM Excellence Model for organizations?

• Gaining accreditation or certification

• Improving customer satisfaction and employee engagement

• Complying with regulatory requirements

• A chieving short-term financial gains

What does the term "non-prescriptive" mean in the context of the EFQM Excellence Model?

• The model should be strictly followed without customization

• The model provides a flexible framework for achieving good results

• The model is only applicable to specific industries or sectors

• The model focuses on theoretical concepts rather than practical application

What is the main function of the enablers in the EFQM Excellence Model?

• Define the specific goals and objectives

• Provide feedback loops for learning and innovation

• Drive improvement in key performance areas

• Assess the organization's overall effectiveness

What is the core principle of the EFQM Excellence Model?

• Continuous improvement through employee involvement

• Achieving good results in key areas like customers and society

• Implementing a specific set of tools and techniques

• Complying with international quality standards