EIA_Q&A_FO Round3

In VLC, check-in time will not last more than …?

• 5 minutes

• 10 minutes

• 15 minutes

• Can be flexible, subjected to the VIP level of guest.

The check in time is … p.m

• 1

• 2

• 3

• 4

The check-out process takes no longer than...?

• 5 minutes

• 10 minutes

• 5 minutes in urban hotels and 10 minutes in resorts

• No specific as long as there are no lost and found items

Guest calls must be answered within 3 rings or 10 seconds. True or False?

• True

• False

During the check-in process, the front desk staff must introduce at least … facilities in the hotel.

• 1

• 2

• 3

• 4

Upon check-in, the name of the guest is used at least 3 times during the interaction.

• True

• False

There is an exclusive complimentary valet parking service available from 07:00 to 23:00

• True

• False

At our resort, after the guest has completed the check-in process, the luggage must be delivered within ... minutes.

• Within 5 minutes

• Within 10 minutes

• Within 15 minutes

• Within 20 minutes

Should the guest wish to store luggage for 10 days, an additional charge will apply. True or False?

• True

• False

When delivering luggage to the room, the bellman must place all large suitcases on the luggage rack in the correct position (i.e. with the zipper facing the guest, making it convenient for them to open the suitcase without having to move it). True or False?

• True

• False