Chapter 8 summary: Engaging staff

What is the business function that seeks to maintain and enhance the employer–employee relationship?

• Marketing

• Human resource management

• Finance

• Operations

Fill in the blank: There are ____ main human resource objectives.

• four

• two

• six

• eight

Which of the following is NOT one of the four main human resource objectives?

• Recruit and select talented, proficient staff whose values align with those of the business

• Develop staff professionally and foster productivity and leadership

• Increase company profits through sales

• Maintain, motivate and support staff by providing benefits and opportunities for achievement

List the four main human resource objectives mentioned in the summary.

• Recruitment, training, motivation, and retention are the four main human resource objectives mentioned in the summary.

• Planning, budgeting, marketing, and sales are the four main human resource objectives mentioned in the summary.

• Production, distribution, finance, and logistics are the four main human resource objectives mentioned in the summary.

• Research, development, advertising, and customer service are the four main human resource objectives mentioned in the summary.

The human resource objectives align with business goals as staff are often considered the ‘most important asset’ of a business.

• True

• False

A start-up business owner will naturally focus on their ______ environment through planning their human resources.

• internal

• external

• global

• technological

The purpose of a STEEPLE analysis for a start-up business is to:

• identify external factors that could impact the business environment

• develop a marketing plan for the business

• analyze the internal strengths and weaknesses of the business

• create a financial forecast for the business

How many levels of management are evident in most organisations according to the summary?

• Three

• Two

• Four

• Five

Top-level management refers to the most senior managers of the business who are responsible for ______ and setting business objectives.

• strategic planning

• inventory control

• customer service

• technical support

What is the role of middle management in a business?

• To set the overall direction of the business

• To enact the objectives set down by top-level management and lead or supervise front-line management

• To supervise non-managerial staff

• To monitor the business’s performance