EXPERIENCIA AL CLIENTE TEXT 1
Quiz
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Other
•
Professional Development
•
Practice Problem
•
Hard
Pilar Medina
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41 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cuáles son los 3 primeros elementos conforman la experiencia cliente?
Marca, producto/servicio, interacción
Comunicación efectiva, interacción, marca
Producto/servicio, accesibilidad y comunicación
Producto/servicio, consistencia y marca
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Elementos de la experiencia cliente
7
6
5
4
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ciclo de la vida
Fidelizo, captó y retengo
Retengo, compra y fidelizo
Captó, compra/adquisición, retengo
Compra, fidelizo, retengo
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Factores en la experiencia cliente
Capacidad para resolver los problemas, empatía y comunicación efectiva
Empatía, personalización, comunicación efectiva, capacidad para resolver los problemas
Accesibilidad y facilidad, empatía
Sensaciones, percepciones y emociones
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cómo es llamado....
Pasillo de red - customer journey
Pasillo transparente - journey customer
Pasillo de la experiencia - customer journey
Pasillo del cliente - customer journey
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Que técnica/s es/son abordada/s por la empresa en incógnito?
Focus groups
Focus groups y mystery shoppings
Mystery shoppings
Investigación cualitativa
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Que son los momentos wow?
Diferenciales
Descontentos
Influyen en la experiencia
A y D son correctas
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