Quiz Review Performansi Juni

Quiz Review Performansi Juni

Professional Development

10 Qs

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Assessment

Quiz

Information Technology (IT)

Professional Development

Practice Problem

Medium

Created by

Hulia Ihzulia

Used 3+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Indikator berikut yang bukan termasuk indikator dalam PI Laten yaitu

PS / RE

SCC VOICE

TTR 36 H

UNSPEC HSI

2.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Berapakah target indikator Underspec sesuai dengan kontrak IMJAS ?

0,10

0,08

0,22

0,5

3.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Apa yang dimaksud dengan TTR ?

Total Ticket Response — waktu awal merespons tiket pelanggan

Time To Resolve — waktu maksimal yang diperlukan untuk perbaikan tiket

Ticket Tracking Record — sistem pencatatan tiket pelanggan

Technical Troubleshooting Report — laporan analisis masalah teknis

4.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Berapa lama TTR untuk pelanggan kategori Gold ?

3 Jam

6 Jam

12 Jam

36 Jam

5.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Yang bukan termasuk kategori tier pelanggan Indihome yaitu

Bronze

Gold

Platinum

Diamond

6.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Digital Ways of Working Telkom Group terbaru yaitu

Solid, Speed, Smart

Win Digital

B.I.S.A

Bold Action

7.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Kepanjangan dari B.I.S.A adalah .....

Bravery

Integrity
Service Excellence
Agility

Brave

Integrity
Service Experience
Agility

Bravery

Integrity
Service Experience
Agile

Bravery

Integrity
Service Excellence
Agile

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