Quiz Review Performansi Juni
Authored by Hulia Ihzulia
Information Technology (IT)
Professional Development
Used 3+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Indikator berikut yang bukan termasuk indikator dalam PI Laten yaitu
PS / RE
SCC VOICE
TTR 36 H
UNSPEC HSI
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Berapakah target indikator Underspec sesuai dengan kontrak IMJAS ?
0,10
0,08
0,22
0,5
3.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Apa yang dimaksud dengan TTR ?
Total Ticket Response — waktu awal merespons tiket pelanggan
Time To Resolve — waktu maksimal yang diperlukan untuk perbaikan tiket
Ticket Tracking Record — sistem pencatatan tiket pelanggan
Technical Troubleshooting Report — laporan analisis masalah teknis
4.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Berapa lama TTR untuk pelanggan kategori Gold ?
3 Jam
6 Jam
12 Jam
36 Jam
5.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Yang bukan termasuk kategori tier pelanggan Indihome yaitu
Bronze
Gold
Platinum
Diamond
6.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Digital Ways of Working Telkom Group terbaru yaitu
Solid, Speed, Smart
Win Digital
B.I.S.A
Bold Action
7.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Kepanjangan dari B.I.S.A adalah .....
Bravery
Integrity
Service Excellence
Agility
Brave
Integrity
Service Experience
Agility
Bravery
Integrity
Service Experience
Agile
Bravery
Integrity
Service Excellence
Agile
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
